Our Team

We attribute our success to our company culture. Our team enjoys a culture of innovation and agility as the impetus to exceed client expectations. Whether we’re structuring advanced search strategies for social media tracking, or providing the most accurate analysis within our PR measurement reports, the people of Universal are truly what make the difference.

  • James L. Murphy

    James L. Murphy


    In addition to his ownership in Universal Information Services, Jim has over 40 years experience with the Army National Guard. Retiring as a Brigadier General, his expertise in team management translates well to the private sector workforce. Universal is a Veteran Owned business and we're certainly proud of that fact.

  • Todd Murphy

    Todd Murphy

    Vice President

    Todd has developed the broadcast monitoring, web/social media monitoring, and media measurement services for Universal. Heavily involved with the news monitoring industry associations, Todd has served as president and on the committees of several international media monitoring organizations. Specializing in corporate organization, copyright law, and US legislation affecting the use of media, Todd Murphy is positioned to continue the innovation Universal has enjoyed over the last 100 years.

  • Kim Karmann

    Kim Karmann

    Client Relations Lead

  • Maggie Austgen

    Maggie Austgen

    Manager-Broadcast Media Monitoring

  • Jean Saucier

    Jean Saucier

    Business Development

  • Austin Gaule

    Austin Gaule

    PR Measurement Director

  • Sharron Jacobson

    Sharron Jacobson

    Administration & Accounting

  • Ben Caldwell

    Ben Caldwell

    Solutions Manager

  • Mike Hoyt

    Mike Hoyt

    Managing IT Consultant

  • Arlo Grafton

    Arlo Grafton

    Digital Preservation

See, measure, share... it's that simple

(800) 408-3178