How is concierge service and support different from software as a service?
As a concierge service, we not only help you with all of these steps, but also provide flexible agreements so you want to renew with us, rather than have to renew because of contract fine print.
Customized — Customized service packages, one-on-one training and a direct line to dedicated client support removes the hurdles our clients face with other monitoring and measurement companies. We know one size does not fit all when it comes to media services. That is why we listen to your needs BEFORE we recommend the combination of services that best suits your needs. This is what sets us apart from our competitors that can only provide standard services.
Informative — At Universal, we are all about accurate information. Whether we are filtering the news, editing news clips or sharing results with clients, we don’t leave people confused by our tools or our data. From the initial onboarding process to in-depth analysis, our team provides ongoing one-on-one training to ensure that our clients have access to their results 24/7 and are comfortable presenting actionable insights to their stakeholders.
Flexible — Here at Universal, we understand the need for flexibility. Your needs and goals may not fit into a 12-month agreement with an unfriendly auto-renewal. We provide monitoring and analysis for short-term projects, such as seasonal events, campaigns, crises management and more. We are also a great long-term partner that can react to changes as quickly as your team. We are experienced at capturing, analyzing and presenting data on a limited timeline. Whatever your needs, Universal can provide flexible agreements that ensure comprehensive monitoring and superior service.
Personal — With a dedicated client relations manager and professional search strategist team, your results will be based on your coverage goals and communication objectives. These may change over time, but your ability to contact and immediately implement changes will never be limited. We take the time to talk with our clients and truly listen so we can understand exactly what is needed.
Universal Information Services is the vendor communicators use when they need the most accurate results, along with the strongest team to help them achieve their objectives. From media contacts management, to news monitoring, through to insight analysis … Universal supports users along their entire journey.
“With daily or scheduled media monitoring reports from more local stations and networks, our subscribers rely on Universal for more accurate results across their media exposure. Client confidence is a key retention tool for us.” – Ben Dumas, Client Concierge
Get started by letting us know who you are and how we can help you better manage your public relations and communications efforts.